Please ensure you're using the correct email and password. If you've forgotten your password, use the 'Forgot Password' link on the login page to reset it. Ensure your internet connection is stable as well.
Check if the file size exceeds the limit allowed by your subscription plan. Also, ensure the file format is supported. If the issue persists, verify your internet connection and try again.
Please check your spam or junk folder to see if the emails are being redirected there. Ensure that your email address is correctly entered in your account settings and that you've opted in for notifications.
If you've accidentally deleted a project or file, please contact our support team as soon as possible. We may be able to assist in recovering it, depending on our data retention policy.
Ensure that your browser is up to date and supports the video format. Try clearing your browser cache and cookies, or try accessing the platform using a different browser.
Slow performance can be due to a poor internet connection, high server load, or browser issues. Try refreshing the page, clearing your browser cache, or accessing the platform during off-peak hours.
Confirm that you have the necessary permissions to share the files. If the issue persists, try refreshing the page or logging out and back into your account.
Make sure you have editing permissions for the document. If the problem continues, try accessing the document in a different browser or contact our support team for assistance.
This could be a synchronization issue. Refresh the page to load the latest updates. If updates are still not visible, ensure that all team members are working on the latest version of the project.
To report a bug or issue, please use the 'Contact Support' option on our website or send an email to our support team with a detailed description of the problem, including any error messages or screenshots.
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